Terms and Conditions

Last Updated: 23 sep, 2026

Welcome to iSharp. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Service Description

iSharp provides professional knife sharpening, edge assessment, and knife preservation services. Our services are intended to improve the performance and extend the lifespan of your knives based on their specific steel condition and geometry.

2. Assumption of Risk and Liability

  • Inherent Risks of Sharpening: Knife sharpening is a subtractive process that removes microscopic amounts of steel. While we use professional care and precision, older or poorly maintained knives may have hidden micro-fractures or structural weaknesses that can become apparent during the sharpening process. iSharp is not liable for damage resulting from pre-existing structural flaws.
  • Sharpness Hazard: We return knives significantly sharper than when they arrived. By accepting the returned knives, you acknowledge the inherent dangers of handling extremely sharp tools. iSharp is not liable for any personal injury, property damage, or loss resulting from the use or mishandling of knives after they have been serviced.
  • Valuable/Sentimental Knives: If you are submitting a custom, highly valuable, or irreplaceable sentimental knife, you must notify us prior to service.

3. Drop-off, Transport, and Pick-up

  • Safe Transport: Customers are solely responsible for safely packaging and transporting knives to and from our assessment/service locations. Knives must be securely wrapped or in edge guards to prevent injury.
  • Abandoned Items: Knives left for more than 60 days after you have been notified of their completion may be considered abandoned and may be sold or discarded to cover service costs.

4. Pricing and Payment

All assessments and quotes provided prior to physical inspection are estimates. If, upon physical assessment, a knife requires extensive repair (e.g., severe chipping, tip repair, bolsters reduction) beyond standard sharpening, we will contact you with an updated quote before proceeding. Payment is due upon completion of the service.

5. Guarantees and Refunds

We pride ourselves on the “Advant Edge.” If you are unsatisfied with the cutting performance of a knife we have serviced, please contact us within 7 days of receiving the knife. We will re-assess and, if necessary, re-sharpen the knife at no additional cost. Due to the nature of the labor involved, we do not offer monetary refunds for completed services.

6. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

7. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this website.

8. Contact Information

For any questions regarding these Terms, please contact us at: